Aircalin Customer Service number

Aircalin, also known as Air Caledonie International airline, is a French airline owned by the government of New Caledonia. Aircalin operates to 12 destinations across domestic as well as international locations. Each location has its own customer service number assigned to help its customers across all its destinations. 

The customer contact centre is not available 24 hours but customers can register their complaints on Aircalin’s official website anytime anywhere. The Aircalin representative will get back to the customers to help within 24 hours of registering complaints online. 

Aircalin Booking and Reservation number

Bookings of Aircalin tickets can be made from its official website, through Aircalin Sales Office, and also by calling on their reservation contact number. The airline also has authorized travel agencies where you can book tickets. The Aircalin representatives are available to help customers with the bookings and other reservation help. 

Aircalin Reservation Helpline +1-844-915-2138

Aircalin Cancellation and Refund Policy

Aircalin is entitled to make involuntary refunds to its customer if the airline fails to operate a flight on its scheduled time, cancels a flight, fails to stop at the destination a passenger has a ticket for, does not provide previously confirmed seat to the customer or makes a customer miss their connecting flight. 

If a customer cancels their ticket then they can apply for a refund. All refunds are made after deducting a cancellation charge by the airline. 

For any other details on refunds, customers can call their contact centre number. 

Aircalin Contact Centre +1-844-915-2138

Aircalin Baggage Policy

The free cabin baggage allowance for an adult economy class passenger is a maximum of 7kgs and checked-in baggage is one piece of baggage maximum of 23kgs. While a business class passenger is allowed to carry a maximum of 12kgs of cabin baggage and 2 pieces of checked-in baggage of maximum 23kgs each. 

Aircalin charges for any extra baggage a customer wants to travel with. For any additional piece of baggage weighing up to 32kgs, a customer needs to pay EUR 67 and baggage weighing more than 32kgs, EUR 101 is charged on regional network flights. 

Details on baggage policy can be asked on Baggage Helpline +1-844-915-2138

Aircalin Airlines Corporate Office
47 rue Sébastopol, Nouméa town center
BP 3736 – 98 846, Nouméa
Fax : (687) 26-55-60
Aircalin Airlines Customer Service Phone Number
Phone : (687) 26-64-60 or 26-55-65
Phone: (687) 26-55-00
Email: (baggage)
Email: (for cargo)

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