The phone number of Asiana Airlines Customer Service is +1-855-635-3039. The contact information for general inquiries and ticket reservation is the same but the working hours for it is different. For ticket reservation the working hours of the customer service support is from 6:00 am to 11:59 pm and for general inquiries, the working hours is from 8:30 am to 5:00 pm. (Monday to Friday). The customer service support are closed during weekends and public holidays. The branch offices phone numbers for Chicago Airport, Honolulu Airport, Los Angeles Airport, New York Airport and San Francisco Airport are provided below

Asiana Airlines Customer Service Number +1-855-635-3039

Asiana Airlines Inc. previously known as Seoul Airlines is the second-largest significant airline of South Korea after Korean Air. Asiana Airlines is headquartered at Asiana Town Building in Seoul, operating across 14 domestic and 90 international passenger networks and 27 cargo network throughout Europe, North America, Asia and Oceania.

Having such a reputation, Asiana Airlines ensures that its customers are served with the best quality of services. To keep improving their services, Asiana has employed specialised representatives to help with its customer’s queries. Customers can call on nearest Asiana Airlines branch office during business hours according to Local Timeline.

Asiana Airlines Booking and Reservation Number

Asiana Airlines tickets can easily be booked online on its website as well as a mobile app available on iOS and Android both. Online bookings can be made for up to 9 people, including adults, children and infants.

Bookings can also be made by visiting the ticket counter at Asiana office or by calling on its contact number. Customers are requested to read fare conditions before making reservations to avoid any inconvenience when requesting a refund.

For other details on fare conditions and reservations customers can call on Booking Helpline +1-855-635-3039

Asiana Airlines Cancellation and Refund Policy

Refund and cancellation policy may vary according to the place the tickets have been purchased. Customers are requested to enquire about the rules by contacting the place of ticket purchased. Customers should note that the time limit for refund application of domestic flight ticket is the same as the ticket itself. While the time limit for refund application for an international flight ticket is 30 days after the expiry of the ticket. Refunds for tickets purchased through credit card cannot be made in cash.

For detailed information on refund policy, customers can contact the customer contact centre.

Asiana Airlines Baggage Policy

Free baggage allowance on US route for the first-class passenger is 3 pieces of 32kgs each, for the business class passenger is 2 pieces of 32kgs each and for an economy class passenger is 2 pieces of 23kgs each.

For non-US route passengers, the free baggage allowance for the first-class passenger is 3 pieces of 32kgs each, for business class passenger 2 pieces of 32kgs each and an economy class passenger 1 piece of 23kgs.

Excess baggage charge is imposed according to the destination a passenger is travelling to.

For more information call on Baggage Helpline +1-855-635-3039

Asiana Airlines Corporate Office
Asiana Town,
No 47 Osae-Dong, Gangseo-gu, Seoul,
157-713, South Korea
Asiana Airlines Customer Service
Phone: 1588-8180 or 82-2-2669-8000 (South Korea)
Email: asianacs@flyasiana.com
Asiana Airlines International Support
Phone: 61-2-9260-4300 (Australia)
Phone: 86-10-8451-0101 (China)
Phone: 33-1-81-80-0940 (France)
Phone: 49-69-9210-190 (Germany)
Phone: 91-124-4690813 (India)
Phone: 90-212-256-4144 (Turkey)
Phone: 66-2-016-6500 (Thailand)
Phone: 34-932-596-573 (Spain)
Phone: 44-845-602-9900 (UK)
Phone: +1-800-227-4262 (US)

Asiana Airlines Reviews

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