T’way Air Customer Service Number +1-855-635-3039
t’way air Co. Ltd., previously known as Hansung Airlines, is a South- Korean airline with low cost fare headquartered at Seongsu-dong, Seongsu-gu, Seoul. The airline was established in 2005 but it revamped and relaunched itself in 2010. T’way has been ranked as the third largest Korean low-budget airline in the international space.
Although ranked as a low-cost carrier, t’way airline takes every care to serve its passengers with utmost care. The airline has a dedicated customer service center which is available at all times for its customers. The customer care representatives attend to its customers on priority with politeness.
T’way Booking and Reservation
T’way Air tickets can be booked on company’s official website, its mobile app or through reservation contact number. If a customer makes reservation on the website or mobile app, they need not pay any booking fee and moreover, they can use gift coupons and other deals. Whereas, customers need to pay a booking fee of 5000 KRW per trip when booking through T’way reservation center and any gift coupon cannot be used when booking through offline mode.
T’Way Reservation Helpline Number +1-855-635-3039
T’way Cancellation and Refund Policy
If the passenger cancels a confirmed ticket then he is entitled to get a refund after deducting cancellation fee. For tickets cancelled within 24hours of making a reservation, they will not be charged with any cancellation fee.
The time taken for a refund process depends on the mode of payment made while booking a ticket. If mode of payment is bank transfer, it takes 3-4 business days to refund after cancellation. While payments made by card takes 4-5 business days to refund.
For any other details on refund policy customers can contact airline’s contact centre.
T’way Baggage Policy
A customer can carry one piece of baggage weighing a maximum of 10kgs as free cabin baggage allowance. whereas , free baggage allowance for checked-in baggage is 1 piece of luggage weighing a maximum of 15kgs for domestic flight passengers and 1 piece of baggage weighing a maximum of 23kgs for international passengers.
Extra baggage will be charged according to the airline policy.