T’way Air Customer Service Number +1-844-915-2138

t’way air Co. Ltd., previously known as Hansung Airlines, is a South- Korean airline with low cost fare headquartered at Seongsu-dong, Seongsu-gu, Seoul. The airline was established in 2005 but it revamped and relaunched itself in 2010. T’way has been ranked as the third largest Korean low-budget airline in the international space. 

Although ranked as a low-cost carrier, t’way airline takes every care to serve its passengers with utmost care. The airline has a dedicated customer service center which is available at all times for its customers. The customer care representatives attend to its customers on priority with politeness. 

T’way Booking and Reservation

T’way Air tickets can be booked on company’s official website, its mobile app or through reservation contact number. If a customer makes reservation on the website or mobile app, they need not pay any booking fee and moreover, they can use gift coupons and other deals. Whereas, customers need to pay a booking fee of 5000 KRW per trip when booking through T’way reservation center and any gift coupon cannot be used when booking through offline mode. 

T’Way Reservation Helpline Number +1-844-915-2138

T’way Cancellation and Refund Policy

If the passenger cancels a confirmed ticket then he is entitled to get a refund after deducting cancellation fee. For tickets cancelled within 24hours of making a reservation, they will not be charged with any cancellation fee. 

The time taken for a refund process depends on the mode of payment made while booking a ticket. If mode of payment is bank transfer, it takes 3-4 business days to refund after cancellation. While payments made by card takes 4-5 business days to refund. 

For any other details on refund policy customers can contact airline’s contact centre. 

T’way Baggage Policy

A customer can carry one piece of baggage weighing a maximum of 10kgs as free cabin baggage allowance. whereas , free baggage allowance for checked-in baggage is 1 piece of luggage weighing a maximum of  15kgs for domestic flight passengers and 1 piece of baggage weighing a maximum of 23kgs for international passengers.

Extra baggage will be charged according to the airline policy. 

For further details on baggage charges, customers can contact on T’way contact center.

T’way Airlines Boarding Reviews

0 thoughts on “T’way Airlines Customer Service

  • Hello
    My name is Tidjo Davilmar,new customer for t’way.This morning,my wife and me were very upset with your unprofessional employees,which i think humiliate us at Incheon Airport, because of our color perhaps.We stay in Seoul for 9 days, spend lot of money and help South Korea economy
    Up on checking this morning,two of your employees named respectively Cheon Imj and Juyeah Lee request to see our round trip tickets which we do not have.We booked one way ticket from Seoul to Thailand and to United States.Remember T’way do not travel to US,therefore we have to hire different airlines.Also we’re not citizen of South Korea,why question us about one way ticket. As US citizen we allow to go anywhere we want once we do not break any rule and regulation.It’s nobody business to know what we’are going to do in Thailand neither when we going back to the US.Again Cheon Im and Juyeah Lee refuse to check us in.Finally they charge us,608,000 KRW, over half million won which about $509 to check 2 regular luggages and a small switcase with no extra weight. Meanwhile,we did not see them disrespect Koreans people and other nationalities the same way we have been humiliated,You;ll never see thing like this happens in America.We should be welcomed to your country not to be repelled We request to get our refunds since we have been overcharged and no one available to complaint .It’s about time to stop dicrimination and we have notice no one else gets any issue except two black people.Believe me ,i’ll reach to the person responsible for this airport and complaint.How can you prove,608,000 KWR,that’s more than half millions won for 2 regular luggages and one small little bag.That’s robbery and we not agree.Please,see document ref # AKKB5V.Why your people treat us like this?By the way, i choice t’way because i want to try this airline event i have other option.By the way,From USA all the way to Seoul,Emirates do not charge us anything for the same luggages.When we ask your representative(s) to prove us why he charge so much money,they can prove nothing except that our policy he reply,Please get back with us with your answer before we go on line and let the whole world knows what’s going on,Please revise the charge,and take appropriape decision.I read on website we can get 15kg each,and 23kh for international.They don’t even deduct our allowance,they just weight our luggages and charge.Please,reply .By the way,we flew with the same luggages from US to Dubai and Seoul with no charges.Again we request our refund immediadely

  • Good day
    I have booked a flight travel from Fukuoka to Seoul on the 5 th of November ( under T’way airline) but I did not received the email for my booking reference
    Under the name of LAI WEN FU and WONG JZE MAE
    It would be nice if you could email it to us
    Thank you

  • hello . i have accidentally double booked with you last night. i could not find my confirmation number on line . THere is no way for me to check as it asks me for a booking number . I have tried to call customer service but all lines are booked up. WHat can i do . I have purchased flights for 3 people . the booking was quite expensive and i am worried i will not be able to cancle the second booking.

  • Yes, but south Korea is not allowing people to go and come. Secondly you charged a 100 dollars and the fee should have been based on 70 days out. So 100 dollars was not the amount that should have been charged. 3rd I have a baby so no I am not flying where yall have corona virus reports.

  • Ana Marie Chiong says:

    Due to the alarming news of corona virus yesterday especially affecting the city of Daegu in Seoul, South Korea, this prompted me to cancel our flight from Fukuoka to Incheon. Likewise hearing first hand from the check in counter staff that a lot of passengers had canceled the same flight, I’d see no reason why we can’t be refunded. Also, it clearly states in their site that if passenger canceled a confirmed ticket, he/she is entitled for refund. I tried to contact trip.com where I made the bookings but was directed to call the airline as a last resort as they can’t do anything about the refund. I have been trying to reach them since this morning, rigidly all throughout the day, but it seems like they are unreachable. The airline management should be considerate enough regarding cancellation and bookings especially in this time. Yeah, the agent was even kind of blaming us why made a booking considering the situation, but it was only knowing from yesterday’s news of how the corona virus issue escalated in Seoul. I hope this message will reach the airline management and make actions accordingly.

  • Ana Marie Chiong says:

    Hello. The alarming news yesterday regarding corona virus affecting Daegu in South Korea prompted me to cancel our flight in which the check in counter staff also confirmed a lot of passengers did canceled the same flight. The unprecedented circumstance , I believe is beyond the passenger’s control, thus we can appeal for a refund. In which the policy also states that once canceled, the customer is entitled for a refund.I tried to contact the agency where I booked my tickets at trip.com, but was told to contact the airline as a last resort as they can’t do anything about it. However, I tried to contact the airline since this morning, and seems like it’s very hard to reach them. I tried many times but to no avail. So please I hope that this message will reach the airline management and should be considerate of the situation.

  • Thi Kim thinh Truong says:

    Hi, due to the coronavirus, I have to cancel my flight from Seoul to Fukuoka. Can I ask for the cancellation and refund policy? Because the travel agency said that I would be charged $70. It is almost the same as price of my ticket. As far as I know, I will be charged $25. Could you please reply to me. Thank you so much.

  • I would like to cancel my flight (Daegu – Jeju , Jeju – Gimpo) due to Covid-19 is increased at your country.

    Please do advice how can i do the cancellation & get refund.

    Thank you

  • Hi,
    I would like to cancel by flight for Jeju-Seoul-Jeju.
    Even the flight is on July 2020, I want to cancel early if I can get the refund.
    Hope to hear form you soon.

  • Georgina Lee says:

    Hi T’way Airlines!

    This is relation to our confirmed bookings with Reservation number: Q7KQ2L:
    TW735 – GMP to CJU – 20 APR 2020
    TW720 – CJU to GMP – 22 APR 2020

    We cancelled our booking due to the corona virus travel ban.

    We would like to request for a refund.

    Please respond to my email the soonest possible time.

    Thank you.

    Georgina Lee and Company

  • Hello, I had to cancel my reservation due to the health crisis and I have still not been refunded. What is the problem?
    thanks you
    E Debruge

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